Support

Contact & Support

Get help with your account, billing, data, or anything else.

Last updated: June 2026

General support

For anything not covered below, email us directly:

1Send an email to support with subject: "Account Deletion Request".
2Include the email address registered to your FrameFinder account.
3We will delete your saved reports and account data within a reasonable timeframe.
4Note: Stripe retains billing records per their own policies; Clerk account data is managed through Clerk.

1To cancel your subscription: go to the Pricing page → click "Manage Subscription" → cancel in the Stripe portal.
2For billing questions, unexpected charges, or refund requests: email us with subject "Billing Support".
3Include the email on your account and the approximate date of the charge.
4We review all billing issues in good faith and aim to respond within 2 business days.

1Email us with subject "Bug Report".
2Describe what you were doing when the issue occurred.
3Include your browser, operating system, and any error messages you saw.
4If the bug involves analysis output, include the type of content (e.g., "history textbook excerpt") — you don't need to paste the full text.

1For data access requests (what we have stored about you): email with subject "Privacy Request".
2For data deletion requests: see "Account & Data Deletion" above.
3For questions about how your data is handled: see our Privacy Policy.
4We aim to respond to all privacy requests within 30 days.

Also useful:

FrameFinder is an early-stage product. We read every email and aim to respond within 2 business days for most requests.